Frequently Asked Questions

Where Can I Find Products? icon--pointer

Please use our Store Locator to find the nearest stockist that carries our brand. Product selection will vary by location, so we recommend you contact your local stockist first to confirm they have the ginger item(s) you’re searching for in stock.


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Do You Have Samples Available? icon--pointer

We don’t typically mail out samples but from time to time we have contests and giveaways on our Facebook page. Join us at

Do You Have Recipes For Your Products? icon--pointer

Yes, We have a recipe section on our website. If you would like a specific recipe that is not on our website or you would like to submit your very own recipe, email us at [email protected]

What Is The Shelf Life Of Your Products After Opening? icon--pointer

Ginger Tonics: Once opened, refrigerate and consume within one week.

Bottoms Up Ginger Beer: Once opened, drink the whole bottle. You’ll want to enjoy the carbonation.

Organic Minced Ginger: Once opened, refrigerate and consume within three to four months.

Organic Pickled Sushi Ginger: Once opened, refrigerate and consume within three to four months.

Organic Ginger Juice: Once opened, refrigerate and consume within three months.

Organic Crystallised Ginger: Once opened, if stored in an airtight container, crystallised ginger will last for two years.

Gin Gins Candies: Our candies are individual wrapped and enjoyed in one or two bites.

My Product Expired On X Date, Is It Still Safe To Eat? icon--pointer

If the product has passed the expiration date indicated on the package, we recommend it be discarded and replaced. Products are safe if stored properly even after the Best By date but quality may change.

Which One Of Your Products Require Refrigeration After Opening? icon--pointer

Once opened, you should refrigerate our Ginger Juice, Minced Ginger, Grated Ginger, Pickled Ginger and Ginger Tonics. We do not recommend refrigerating our Ginger Syrup or Ginger Spread, but suggest it be stored in the pantry like honey.

Where Is The Best Before Date On Your Products? icon--pointer

Depending on the product, the best before date on our packaging appears on the glass, label, box or bag. If you can’t find the code, please email us at [email protected], describe the product and we’ll help you.

Do Any Of Your Products Have A Risk Of Cross-Contamination From Allergens? icon--pointer

All our suppliers follow rigorous standards to prevent allergen cross contamination. However, many of our products are produced and/or packed in facilities that process allergens, such as peanuts and soy. All of our products have allergen statements listed on the packaging (if applicable). We recommend checking with your physician if you are concerned about your particular sensitivities.

Who Organically Certifies Your Products? icon--pointer

Our products are certified by a few different organizations depending on where we make them. Our certifying bodies include German-based BCS ÖKO-GARANTIE GMBH, Australian Certified Organic, the U.K. Soil Association, Oregon Tilth and Quality Assurance International. Ultimately, our organic products meet the standards and carry the logo of the USDA.

Are Your Products All Natural? icon--pointer

Our products do not contain any artificial colors, flavors or preservatives.